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KLM Performance's Automotive News coverage is updated daily with news updates published as they are released to the media. These updates cover the latest developments in trucks, add-on components, racing, and the truck enthusiast lifestyle. Feel free to discuss any news releases in KLM's Discussion Forum.

Wednesday, September 12, 2007

 

Fleetwood Recognizes Outstanding Customer Satisfaction Achievers at National Dealer Meeting in Las Vegas

Fleetwood Recognizes Outstanding Customer Satisfaction Achievers at National Dealer Meeting in Las Vegas

RV Producer Pays Homage to Its Founding Father, John Crean

RIVERSIDE, Calif., Sept. 12 /PRNewswire-FirstCall/ -- Fleetwood Enterprises' RV Group, a leading producer of recreational vehicles, held its 16th annual Circle of Excellence ceremony during its 2007 National Dealer Meeting at Caesar's Palace in Las Vegas, Nev. Since 1991, Fleetwood awards the Circle of Excellence to dealers who received positive Customer Satisfaction Index (CSI) scores from at least 93.5% of their customers surveyed.

"Our Circle of Excellence awards celebrate Fleetwood dealers who provide the ultimate in customer service and demonstrate daily the high value they place on their customer relationships and customer satisfaction," said Paul Eskritt, President of Fleetwood's RV Group. "In fact, this year we had the privilege of honoring one dealer who has received perfect CSI scores every year since the inception of the Circle of Excellence award program."

Stewart's RV from Saint Clairsville, OH -- who has achieved CSI perfection for 16 years -- was specially recognized by Eskritt and Elden Smith, President and CEO of Fleetwood Enterprises, at the end of the main awards presentation.

Immediately following the award presentation, Smith paid tribute to Fleetwood's founder and creator of the industry-changing Bounder Class A gas motor home, John Crean, who passed away on January 11, 2007.

"John Crean earned our enthusiasm, our loyalty, our minds and our hearts," said Smith. "We at Fleetwood will never forget him, or the things he stood for, and we will be forever grateful."

After Smith's tribute, the 900-member audience watched a video that recounted Crean's life at Fleetwood and the impression he made on those who knew him, as well as those who only knew of him.

About Fleetwood Enterprises

Fleetwood RV is the recreational vehicle operations group within Fleetwood Enterprises, Inc. (NYSE:FLE), a leading producer of recreational vehicles and manufactured housing through its subsidiaries. Fleetwood's recreational vehicle line includes motor homes, travel trailers, fifth wheels and folding trailers. Fleetwood RV products are distributed through a nationwide network of approximately 1,000 dealers. For more information on Fleetwood Enterprises, visit our website at http://www.fleetwood.com/.

Media Contacts:
Heather Everett
(951) 377-3852
heather.everett@fleetwood.com

First Call Analyst:
FCMN Contact: Heather.Everett@Fleetwood.com


Source: Fleetwood Enterprises

CONTACT: Heather Everett of Fleetwood Enterprises, +1-951-377-3852,
heather.everett@fleetwood.com

Web site:

http://www.fleetwood.com/


-------
Profile: automotive-news


posted by automotive-news  # 5:04 AM




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