The information you provide us is used to complete your order. Your credit card is processed, the billing address you provided is then matched to protect against fraud. Only your shipping address and product information goes to our shipping department.

We do not sell, or give out any personal information including your e-mail address to any third-parties. The information you provide to us, stays with us. We may send out newsletters on occasion, and we will use your email address to keep you informed on new products and specials. If you do not wish to receive our newsletter please let us know.

KLM charges your credit card at the time your order is placed. When using this Web site, you are subject to the terms in this privacy policy. We will keep your information confidential and secure. Please e-mail us with any questions or comments about this policy.

To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department within 14 days of receiving the item to generate a Return Merchandise Authorization (RMA) number (determined by UPS Tracking info). Failure to notify us within 14 days will forfeit your right to a refund or an exchange. All returns will be assessed a 20% restocking fee. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less the 20% restocking fee.

Items found to be used, installed, not resalable, or not in original product packaging or damaged, will not be credited and the item will be returned to the customer if requested, at the customer's expense. We do not accept RMA requests through email, fax, or voicemail message.

All returns must be sent with a copy of the original receipt, explanation of the problem and Return Number marked clearly on the outside of the package the returned product is shipped in. Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession.

The customer is responsible for all freight charges incurred with the return or exchange. This includes the original freight cost to the customer. RMA numbers expire 14 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.

All Returns must have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping back to us. Failure to do so may result in assessing the customer an additional rebox fee for original product package damage. It is the customer's responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier.

Shipments refused by you the customer and returned back to us will carry an automatic 20% restocking fee deducted from the total credit owed.

Unauthorized customer returns, or returns that are misshipped, mispackaged, or misdelivered, will not be 'tracked down' and are not the responsibility of KLM.

Shipping Rates

Because international shipping rates can vary significantly based on weight and destination, we ask that you contact us for estimated shipping charges.

All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by KLM does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery.

Orders that are to be shipped outside the contiguous (US - lower 48) states may not have shipping charges accurately posted on this website. If you do place an order with us for an item to be shipped outside the 48 contiguous states, you will be contacted by us for authorization of any additional shipping charges before you are charged or the item is shipped. A note about shipments to all countries outside the USA & Canada: If you are placing an order from outside of the United States or Canada, we can only accept payment by wire transfer. A wire transfer is a transaction that you initiate via your bank. It authorizes your bank to wire funds from your account to our bank. We can not ship to countries where shipments are prohibited by the United States Government.

The following is a list of countries that are authorized for International Shipments as identified by the U.S. D.O.C and are subject to change without notice:

Credit Cards will not be accepted for International orders under any circumstance.

International orders can only ship to billing addresses.