Let me start that I did order this without reading ALL of the information. BUT KLM offered a kit with the wrong fluid. I have a Aisin transmission which calls for ASRC fluid only but they offered a kit with Mopar + 4 fluid which is for a 68fre. Like I said I did buy it not knowing that they offered it with the wrong fluid if you choose to buy it. So This kit cost me A extra 200.00 to buy the correct fluid...... after I put the wrong fluid in my truck.
Thank you for your feedback. We’re truly sorry to hear about your experience. We understand how frustrating it must have been to discover after installation that your Aisin transmission required ASRC fluid. To clarify, the kit offered includes Mopar ATF+4 fluid, which was an acceptable alternative when the AS69RC fluid was on the prolonged national back order. This is clearly noted in the product description, and we always encourage customers to confirm compatibility before purchasing, especially when fluids and filters vary by transmission type. Additionally, KLM Performance offers another AS69RC service kit with the fluid you wanted at a different price point. We apologize that you chose not to purchase this kit. While we regret the inconvenience caused, it’s important to highlight that our product listings are extremely detailed. We aim to accommodate multiple vehicle configurations, and the correct fluid type is selectable based on your transmission. Our customer service team is always happy to assist with product selection ahead of an order to ensure proper fit and avoid costly mix-ups. We appreciate you taking the time to share your experience—it helps us improve clarity in our listings and reminds all customers to double-check their transmission model before purchase. Sincerely, KLM Performance Customer Support Team.
Mopar Aisin AS69RC 6 Speed Transmission Service Kit 13-24 Ram
Hi Timothy!
Thank you for taking the time to leave a review. We're so glad to hear that you're satisfied with your purchase for your truck. If you have any further questions or feedback, please don't hesitate to reach out to us. We're always here to help. Happy driving!
Thank you,
Sara Paynter-Mercer
KLM Performance Customer Experience Manager
Tried to substitute ATF-4 fluid for the ASRC used in the AISIN.
Now they are not responding to my emails.
Hi James,
We're sorry for any inconvenience caused by your kit order. Rest assured, the transmission service kit you received matches the description precisely.
We've reached out via email twice (on the 14th and 18th) regarding the ATF+4 fluid you ordered in error. We're happy to facilitate an exchange for the correct fluid if you wish.
Please inform us of your preferred course of action, and we'll promptly provide an RMA # for the return process.
Thank you for choosing us for your automotive needs. Customer satisfaction is our priority at KLM Performance. Your support is greatly appreciated.
Best regards,
Sara Paynter-Mercer
Customer Experience Manager
KLM Performance
Wasn't sure about a couple of things, Spoke with Will and ensured this was the right thing I needed. Everything I needed to service my 2013 Dodge 3500. Also can't beat the pricing!
I ordered this kit and it came with enough fluid to do a complete service, Was needing to service the truck to keep going and it has everything you need. All OEM Mopar parts, Far less expensive than the dealership.