You must call for an RMA number before making any return! To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department within 14 calendar days of receiving the item to generate a Return Merchandise Authorization (RMA) number. Failure to notify us within 14 days will forfeit your right to a refund or exchange. Once an RMA number has been issued you have 10 business days to complete the return. Items returned without an RMA number or using an expired RMA number will be refused. All returns are assessed a 20% restocking fee. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less the 20% restocking fee and associated outbound freight costs. Items found to be used, installed, not resalable, or not in original product packaging or damaged, will not be credited, and the item will be returned to the customer if requested, at the client's expense. We do not accept RMA requests through email, fax, or voice mail message. All returns must be sent with a copy of the original receipt, explanation of the problem and Return Merchandise Agreement Number marked clearly on the outside of the package the returned product was shipped. Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession. All Returns must have the RMA number displayed on the return shipping label. Do not write the RMA number on the original product package and take care to prepare the box for shipping back to us adequately. Failure to do so may result in assessing the customer an additional “rebox” fee for original product package damage. It is the responsibility of the client to ensure the package and retrieve a tracking number with a signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier you shipped the returned with.
The customer is responsible for all freight charges incurred with the return or exchange. Shipping expenses include the original freight cost to the client. Merchandise shipping with Free Shipping will have this value of the shipment deducted from the credit being issued to the sale. It is the customer's responsibility to ensure the package and retrieve a tracking number with a signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier you have selected. KLM Performance cannot assume any liability for your return. Please provide KLM Performance with the Carrier and Tracking Number for your return.
RMA NUMBER FOR RETURNS:
An RMA (Return Merchandise Authorization) number is required and must be written on the outside shipping carton. Please call us to obtain an RMA Return Authorization Number for the return of the product and return shipment instructions.
RETUNED MERCHANDISE PROCEDURE:
SOME CIRCUMSTANCES IN WHICH CREDIT WILL NOT BE ISSUED BUT NOT LIMITED TO:
RMA NUMBER EXPIRATION:
RMA numbers expire 14 days after the date on which they are issued. This 14-day period is based on calendar days.
REFUSED OR REJECTED ORDERS:
Shipments refused, rejected or returned by you the customer and returned to us will carry an automatic 20% restocking fee. All shipping charges incurred for this decree will be deducted from the total credit owed.
UNAUTHORIZED RETURNS and RMA RETURNS:
Unauthorized Returns or Customer Returns that are mis-shipped, mispackaged, or misdelivered, will not be 'tracked down' and are not the responsibility of KLM Performance Inc.
Individual parts are not returnable, including but not limited to and or installed items, wire harnesses, transmission drive line loops, electrical items, sensors, programmers, custom-made products, emissions equipment, brake lines, open fuel filters, opened air filters, open oil filters, all Cummins products, fuel line cut to order, any and or all opened ARP products, and or closeouts are all considered a final sale and or Non-Returnable Items. Please make a note of these items as these are a final sale.