Return Policy

KLM Performance Product Return Policy:

You must call for an RMA number before making any return! To return or exchange a part that is unused, uninstalled, in resalable condition, and in the original undamaged packaging, you must call our Customer Service department within 14 calendar days of receiving the item to generate a Return Merchandise Authorization (RMA) number and explicit shipping instructions as to where the return should be shipped.

If you fail to notify us within 14 days of receiving the product, you will forfeit your right to a refund or exchange. Once an RMA number has been issued, you have 10 business days to complete the return. Items returned without an RMA number or using an expired RMA number will be refused.

All returns are assessed a 20% restocking fee. Upon inspection, items found to be unused, uninstalled, in resalable condition, and original undamaged packaging will be credited less the 20% restocking fee and the associated outbound freight costs.

Items found to be used, installed, not resalable, not in the original product packaging, or damaged will not be credited. If requested, the item will be returned to the customer at the customer's expense.

We do not accept RMA requests via email, fax, or voice mail. All returns must be sent with a copy of the original receipt, an explanation of the problem, and the Return Merchandise Agreement Number marked clearly on the outside package where the returned product was shipped.
Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession.

All Returns must have the RMA number displayed on the return shipping label. Please do not write the RMA number on the original product package, and take care to prepare the box adequately for shipping back to us.

Failure to do so may result in the customer being assessed an additional “rebox” fee for damage to the original product package.

The client is responsible for ensuring the package and retrieving a tracking number from the carrier, which requires a signature to protect it from loss.

Damaged, lost, or missing claims must be made with the carrier you shipped the return with.

RETURN SHIPPING:

The customer is responsible for all freight charges from the return or exchange. Shipping expenses include the original freight cost to the client.

Merchandise shipping expense for the items offered with free shipping will be deducted from the value of the shipment when the credit is issued for the sale.

The customer is responsible for ensuring the package and retrieving a tracking number from the carrier with a signature requirement to protect it from loss.

Damaged, lost, or missing claims must be made with the carrier you have selected.

KLM Performance cannot assume any liability for your return. Please provide KLM Performance with the Carrier and Tracking Number for your return.

RMA NUMBER FOR RETURNS:

An RMA (Return Merchandise Authorization) number must be written on the outside shipping carton.

Please call us to obtain an RMA Return Authorization Number for the return of the product and return shipment instructions.

RETUNED MERCHANDISE PROCEDURE:

Returns must be packaged securely in an outer carton.
Do not write on the product packaging itself. Write only on the outer shipping container.
Packages received without a Return Authorization Number written clearly on the outer box will be refused credit, and the package will be returned to the sender.
KLM Performance Inc. must receive returnable items within 14 days of the product being obtained by you, the customer. (determined by the relevant Tracking info)
Returned Items must be sent and received to the KLM Returned Items Department at the address provided by the KLM representative.
Returned merchandise must be in new, non-used, non-installed, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc. This is very important to qualify for the refund.
In order to qualify for the credit, the product you purchased must be inside the original package. This is vital to ensuring you obtain credit for the item you purchased.
All returns will be inspected upon receipt, and, at our discretion, credit may be refused, or a restocking fee of 20% may be assessed.
KLM Performance is not responsible for any unauthorized use or product employment by you, the customer!
Original shipping charges will not be refunded.
The customer is responsible for the shipping costs incurred to return products.
We advise our customers to properly package their return, obtain a tracking number, and insure the parcel for purchase.

SOME CIRCUMSTANCES IN WHICH CREDIT WILL NOT BE ISSUED, BUT NOT LIMITED TO:

The product purchased is Listed As A Non-Returnable Item.
The product has been installed and used.
Any product order that is a Custom-Made Product is a Non-Returnable Item.
The following items are Non-Returnable: Brake Lines, Tuners, Programming, All Cummins parts, FASS Replacement Motors that have been in contact with Diesel Fuel, Electrical Components, Sensors, Wire Harness, Gasket Kits, Transmission Drive Line Hoops, Fuel Line That Was Cut To Order, All ARP Fasteners If The Factory Packaging is broken, and any Emission-Related Component.
The product returned is not the product you were shipped.
Any and Or All items Listed as Closeouts, Final Sale, Discontinued or Garage Sale Items.
The product has been damaged by an attempt to install or use it.
Any parts that show signs of use, installation, wear, fuel, oil, bugs, dirt, smell, pet hair, scuffing, mounting, welding, or otherwise are now in a condition other than the one in which they were received cannot be returned.
The product is returned without the original box, manual, or parts.
The seal on the electrical parts is broken, and the product has been opened.
Parts Returned without an RMA Number.
If you have purchased a kit and would like to return it, please ask for an RMA number to authorize the return. If you return only parts of the kit and would like to receive a credit, this is not possible. The complete return of a kit with all its pieces will warrant a credit for the item. Failure to return all products ordered does not warrant credit for selling these items.
Returned parts that have not been shipped to the correct address.
Buyer’s Remorse is not covered under our refund policy.
The product serial number does not match what was originally shipped to the buyer.
The product is deemed not resellable by KLM Performance Inc. or the Manufacturer, as it was returned due to the customer's actions in dealing with the product.
The Phil Makarewicz Rule - If you have ordered a product from another vendor, do not have a receipt, are not listed as our customer, have returned merchandise to a manufacturer without informing your correct seller, please do not attempt to extort money from KLM Performance. Mr. Phil Makarewicz could not produce an Invoice Number, Date of Sale or a Receipt for the product he knowingly did not purchase from KLM Performance. KLM Performance will only offer refunds to our customers. To qualify for a refund, you must have a receipt, order number or be listed in our database as a customer. Please do not expect us to provide you with a credit if you use Extortion and Lies to obtain an unwarranted refund. We find it very sad that someone would resort to the behavior of Cyberbullying or Cyberharassment. This form of bullying or harassment using electronic means, also known as online bullying, is increasingly common, as the digital sphere has expanded and technology has advanced.

RMA NUMBER EXPIRATION:

RMA numbers expire 14 days after the date on which they are issued. This 14-day period is based on calendar days.

REFUSED OR REJECTED ORDERS:

Shipments refused, rejected or returned by you the customer and returned to us will carry an automatic 20% restocking fee.

All shipping charges incurred for this decree will be deducted from the total credit owed.

UNAUTHORIZED RETURNS and RMA RETURNS:

Unauthorized Returns or Customer Returns that are mis-shipped, mispackaged, or misdelivered, will not be 'tracked down' and are not the responsibility of KLM Performance Inc. Orders returned without an RMA will be refused and sent back to the shipper.

NON-RETURNABLE ITEMS:

Individual parts are not returnable, including but not limited to and or installed items, wire harnesses, transmission drive line loops, electrical items, sensors, programmers, custom-made products, emissions equipment, brake lines, open fuel filters, opened air filters, open oil filters, all Cummins products, fuel line cut to order, any and or all opened ARP products, and or closeouts are all considered a final sale and or Non-Returnable Items.

CHARGE BACK:

If you file a charge back against KLM Performance without notification you will be charged an automatic fee of $50.00. A copy of this Terms & Conditions sheet you have agreed to at checkout will be filed with your credit card company to justify this charge. You will be held responsible for all Attorneys fees and or costs associated with the collection of this debt. All Charge-Backs are reported to a collection agency. This will affect your credit! If you object to this notification please do not proceed with your order.

Please make a note of these items as these are a final sale.