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KLM Performance Inc. Shipping Policies and Methods of Delivery:
ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, AND CURRENT AREAS EXPERIENCING CIVIL UNREST PACKAGE DELIVERY TIMES MAY BE EXTENDED AND SUBJECT TO CHANGE WITHOUT NOTICE.
ALL PRIORITY EXPRESS® SERVICES ARE NO LONGER OFFERED WITH GUARANTEED DELIVERY TIMES!
PLEASE NOTE: ALL BRAKE LINE ORDERS WITH STANDARD SHIPPING RECEIVED AFTER DECEMBER 10TH, MAY NOT ARRIVE UNTIL AFTER JANUARY 4TH DUE TO SHUT DOWN OF PRODUCTION FOR INVENTORY AND RE STOCKING. IF YOU NEED THESE LINES BEFORE DECEMBER 24TH YOU MUST SELECT UPS NEXT DAY, UPS SECOND DAY, OR UPS THREE DAY SERVICE AS YOUR SHIPPING OPTION. ALL ORDERS PLACED AFTER THE 18TH WILL SHIP AFTER JANUARY 4TH. WE APPRECIATE YOUR PATIENCE AS WE MAKE YOUR BRAKE LINE ORDER EXPERIENCE THE VERY BEST!
Due to current events with the COVID-19 crisis, UPS, & USPS are not guaranteeing shipping time-frames. In addition to that many suppliers are working with reduced staffing levels causing back orders. We at KLM Performance are doing everything we can to make sure orders ship out orders as quickly as possible and ask for your understanding during these unprecedented times.
What does that mean?
KLM Performance will make is best effort to ship your order in a timely manner. Once your package has been handed over to the carrier it is now out of our control. Please do not plan or schedule any repair work until you have received your order. The email and text notification of a tracking number means your order has shipped.
COVID-19 SHIPPING DELAYS
Due to the current situation with COVID-19, product delivery times may change without notice. Delays in shipping times are out of our control.
Please try to understand that KLM Performance has no control over the time in transit of the order once it leaves our facility.
Due to current events with the COVID-19 crisis, UPS, & USPS are not guaranteeing shipping timeframes. In addition to that, many suppliers are working with reduced staffing levels, causing backorders or delays.
At KLM Performance, we are doing everything we can to make sure orders ship out orders as quickly as possible and ask for your understanding during these unprecedented times.
Please Note If Time Is of The Essence KLM Performance strongly recommends the use of Express Shipping Services to minimize any potential delay while your order is in transit!
We strongly recommend that you do NOT schedule shop time for your vehicle until you have your parts IN HAND. At KLM Performance, we believe "poor planning on the customer's part does not constitute an emergency on ours." This simply means we cannot change production times or shipping speed once your order has been placed. If, for whatever reason you need an expedited order, please state this decree in the notes for your order and choose one of our expedited shipping options. This is the only way we will know if you are under a time restraint.
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States via UPS or the USPS using the shipping method of your choice. When you place an order, we will estimate delivery dates based on the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax. Some products cannot be shipped to specific international destinations, so please submit a message to us from the Contact Us page if you have any questions. Some items are more significant than others, and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for more valuable elements that need to ship with express shipping. Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
KLM Performance Inc. reserves the right to ship your order with the most effective carrier available. This right is based upon our vast experience shipping items across the world. Select items do not ship well with certain carriers which is why this policy is noted.
KLM Performance Inc. exclusively ships via UPS or USPS on all orders considered non-truck freight. KLM Performance Inc. will only ship freight to the fifty U.S states and Canada.
KLM Performance Inc. will ship any item to an International Address provided upon completion of a PayPal payment or Wire Transfer and order processing. If you would like any item listed sent to an International Address, please contact KLM Performance directly by email to arrange for order instructions. If you, the customer, places an order to an International address not listed above, KLM Performance Inc. reserves the right to cancel your order and issue a full refund.
When will my product be shipped out?
Most products ordered ship directly from KLM Performance Inc. within 0 to 2 business days. Some exceptions may include custom-made products, back ordered items, and direct ship items.
How long will it take to receive my product?
If the product is in stock most orders are received within 3 to 6 business days depending on your location and the shipping method chosen. Non-stock, custom made or particular order and out of stock items may take One or more weeks to be received.
If you would like to check inventory or an estimated ship date, please contact us by phone or email.
Order Shipment Notification:
KLM Performance asks that you provide us with a valid working email address and a cell phone number for your shipment notification. We urge you the customer to check this email address for all tracking information on your order. Once an order has been shipped, an email and or SMS text will inform you the customer the order has been sent. If you provide KLM Performance with your cell phone, you will automatically be provided with the SMS shipment notification. Please check your email and or cell phone for all shipment notifications. This order shipment notification is provided so that our valued customers are made fully aware of your order's delivery status.
The Tracking Number Has Not Been Updated!
Shipping carriers sometimes fail to update tracking information. Some carriers, like USPS, will not scan the package until it is delivered. Please understand that once the package has been handed to the shipping carrier KLM Performance has no control over the movement of this order.
What Does Shipped Mean?
The term "Shipped" means the order is packed, labeled and ready for carrier pick up. Pick-up times vary due to driver schedules, traffic, weather, and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available or if old tracking information appears. Carriers take up to two business days to update information on their web sites. Carriers may reuse tracking numbers and won't remove old records until they post new activity.
Free Shipping Offer:
Select items are offered by KLM performance Inc. with Free Economy Ground shipping. This free shipping offer is applicable only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Any product purchased with Free Shipping will not be sent out as a Priority Shipment with a guaranteed delivery time. If time is of the essence, we suggest you use Federal Express as your delivery method.
Free Shipping is Ground. This offer does not apply to truck freight items. KLM Performance Inc. reserves the right to select the carrier of our choice for this free shipping promotion. Please note that items offered with Free Shipping do not get shipped as a Priority Order with Express Shipping Services.
Free Next Day Air Shipping
KLM Performance Free Next Day Air shipping is available on select marked products listed on www.klmperformance.com This free Next Day offer is useful only to U.S addresses within the 48 U.S. states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.
When Delivery Time Is of The Essence
When Time Is of The Essence and you need the product within a specific period of time; please choose either UPS or USPS Priority Express Delivery Services as these are guaranteed delivery services. KLM Performance offers multiple Express Delivery options to meet your timelines. All orders received by KLM Performance with Express Delivery Services are treated with expedited order processing times and are prepared for order shipment with the utmost urgency.
Domestic Shipping Methods:
Economy or Free Shipping:
This method does include a standard tracking number; only delivery confirmation is available. Economy or Free Shipping is the slowest method of shipping and often takes six to ten business days for delivery. Due to recent changes in the USPS system delivery times have now increased. If you place an order and choose the USPS as a delivery method, the shipment times are now subject to delays. Customers who want the USPS Priority Mail must understand this is not a guarantee as for delivery times. We reserve the right to automatically upgrade this shipping option to UPS Ground if we see fit.
UPS Express Delivery Services:
KLM Performance highly recommends these methods of shipment when Time Is of The Essence. UPS does not guarantee these shipping methods for their stated delivery times. UPS has suspended their shipping guarantee effective March 26,2020 until further notice. Please see the below link for additional information regarding the UPS policy in regards to freight charge reimbursements.
UPS Express Saver - 3 Day Delivery Service: This shipping option will ensure delivery three business days after the order has been picked up and scanned. A tracking number will be available usually within one day of dispatch.
UPS 2nd Day Air - 2nd Day Express Service: This shipping service will guarantee delivery within two business days after the order has been picked up and scanned. A tracking number will be available usually within one day of shipping. The cutoff for 2nd Day Air is 300 PM EST in most cases.
UPS Priority Overnight - Next Day Delivery. The cutoff for Priority Overnight Service is 200 PM EST in most cases. Priority Overnight may not be available in all areas of the country. Is this option not available the order will be shipped standard overnight? Also, it is not possible for all parts. If we cannot send it Next Day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within one day of shipping.
UPS Priority Overnight Saturday Delivery - Our website is not configured for the Saturday Next Day Air Delivery Service method. If you need a product delivered by this means of Express Delivery, please call in your order. Saturday delivery leads to increased fees for this service. Saturday is considered a business day for UPS shipping, but only for time-critical shipments. Regular orders are delivered Monday through Friday, and any item delivered on a Saturday must have a "Saturday Delivery" sticker on the package.
UPS Ground Service:
UPS Ground is our preferred method of shipping merchandise. A tracking number will usually be available usually within one day of shipment processing. Although UPS does give an estimate of 3 to 5 days for delivery, they do not guarantee the purchase for delivery within that period.
UPS Shipping Days:
UPS shipping times are based upon the standard business days of Monday to Friday. UPS does not deliver on Saturday unless you have called in your order for UPS Priority Overnight Saturday Delivery. The KLM Performance website does not offer Saturday delivery as a suggested shipping option. Please do not include the day that your package ships when calculating delivery days in transit.
UPS Weather Delays:
In the advent of Adverse Weather your package may be delayed while in transit. Refunds for weather related issues are considered an Act of God and do not constitute a refund for delivery services.
USPS or U.S. Mail Shipping Methods
USPS Priority Mail - This is a low-cost alternative to express shipping. Since this is a far less expensive means of transporting your merchandise, you must understand that this is not a guaranteed means of delivery, nor is this an Express Shipping method. Priority Mail is the United States Postal Service's standard service. Packages usually arrive to their domestic destination within 1 to 3 business days. Transit times vary depending on how far the package has to be delivered from its origin. However, it's important to keep in mind that this is not a guaranteed service. So, there's no recourse if packages are delayed. Recent changes within the USPS system have now led to shipment delays beyond the time given on your shipping receipt. The USPS system also has issues with the scanning and tracking of all items shipped. Please understand that the delivery delays and scanning issues are beyond our control. USPS Priority Mail provides you with a tracking number but it is not a guaranteed means of shipping nor an express method of shipping. Scanning and delivery times are subject to the conditions that this carrier endures while your item is in transit.
USPS Priority Mail Express Shipping is a backed by an Overnight Delivery Guarantee. Priority Mail Express service is the fastest domestic service provided by the USPS. There are certain limitations and exceptions to this service. As an example, some overnight areas are limited to a Two-Day shipping timeline. Priority Mail Express is available 365 days a year, with a money-back guarantee and delivery shipping to most U.S. addresses, including PO Boxes™.
KLM Performance highly recommends the UPS Priority Mail Express method of shipment when Time Is of The Essence.
The USPS Priority mail has never been a guaranteed service and has never been offered with a money back guarantee. Please note that the USPS Priority Mail is not an Express Service.
You can read about the terms and conditions that govern USPS Priority Mail using this link. that here.
APO/FPO Shipping (Military Address)
KLM Performance Inc. cannot ship the product directly to APO or FPO addresses because we utilize UPS. UPS does not ship to APO/FPO addresses. As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.
Canadian Duties & Taxes
The recipient of an international Canadian shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; KLM Performance has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Any customer in Canada requesting a product
Signature Requirement for Delivery:
For your protection and ours, KLM Performance Inc. will ship almost all packages with a signature required for delivery of the merchandise ordered. All custom-made products require a signature for delivery.
Signature at delivery is needed for all the main metro areas, apartment buildings and all orders over $100.
Please contact our customer service team immediately with any concerns regarding shipping damage. If the item you received shows any sign of damage, we advise you to refuse the shipment. You the recipient must notify KLM Performance within five business days of delivery receipt regarding any damage sustained to your order while in transit. These items we ship are insured and time is of the essence when filing a claim with the carrier. Please remember to notify KLM Performance immediately so that we can investigate this issue and pursue a response. Failure to report to KLM Performance by this timeline may affect our ability to resolve this matter and affect the claim. Transportation of your merchandise is executed by other companies; KLM Performance has no control of the item once it is picked up by the shipping agent. We are not responsible for delays, scanning, lost, stolen or damaged packages. Issues with shipping do occur, and KLM Performance will make a best effort to resolve these potential problems.
SHIPMENTS WITH A DIFFERENT BILLING ADDRESS AND SHIPPING ADDRESS
KLM Performance can allow this to take place when the following steps are taken to ensure delivery of your order.
NOTE: Due to Credit Card Fraud we can No Longer Provide the Ability to Ship to any other address than the Card Holders Billing Address! If your credit card billing address is different than your shipping addresses your order will default to your billing address. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed.
IMPORTANT: YOU MUST USE PAYPAL IF SHIPPING ADDRESS DOES NOT MATCH THE BILLING ADDRESS. ANY OTHER PAYMENT METHOD INCLUDING CREDIT/DEBIT CARD, WILL BE SHIPPED TO THE BILLING ADDRESS ONLY!
Due to the high level of fraudulent credit/debit card activity, this policy is in place to protect you, the consumer, and we cannot make any exceptions.
If you require an order to be sent to a different delivery address, please use PayPal for your payment method and apply this different address to your PayPal account. Log in to your PayPal account. Place your mouse's cursor over the "Profile" menu, then click "Add or Edit Street Address" on the list of options. This displays a list of your current shipping addresses. Click the "Add Address" button at the bottom of the list of addresses.
You can also call in this decree to be processed by phone. Additional shipping charges will be incurred for all orders delivered to an address other than the card holders billing address. You will be required to present a Photo I.D. to the shipping agent for delivery. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed. Any insurance claims for damaged items, lost items or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a delivery without a signature is not our responsibility. We will not cover the cost or be held responsible. For customers in Alaska, Hawaii, and Canada, please consider calling in your order so we can arrange suitable shipping.
Shipments That Require A Delivery Signature:
Please feel free to Contact Us if you need any further information regarding the shipment of your order.