0

Your Cart is Empty

Fraud Policy

Credit Card Fraud Protection 

KLM Performance takes the issue of credit card fraud as a serious threat to our customers and our business. We take extra measures to minimize this growing threat in todays digital world. Please contact our customer service team immediately with any concerns regarding the notification of a suspicious charge on your account. KLM Performance will make every effort to prevent or resolve  these potential problems. 

The rise of fraudulent charges has led us to implement this Fraud Policy page on the website. If our system triggers a hold on your account, you will be contacted and an account confirmation procedure will take place. When confirmed, the order will be released and it’s business as usual. If we find the order fraudulent we will cancel the order and all available information will be sent to a Fraud Protection Service for review.

SHIPMENTS WITH A DIFFERENT BILLING ADDRESS AND SHIPPING ADDRESS 

KLM Performance can allow this to take place when the following steps are taken to ensure delivery of your order.

NOTE: Due to Credit Card Fraud we can No Longer Provide the Ability to Ship to any other address than the Card Holders Billing Address! If your credit card billing address is different than your shipping addresses your order will default to your billing address. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed. 

IMPORTANT: YOU MUST USE PAYPAL IF SHIPPING ADDRESS DOES NOT MATCH THE BILLING ADDRESS. ANY OTHER PAYMENT METHOD INCLUDING CREDIT/DEBIT CARD, WILL BE SHIPPED TO THE BILLING ADDRESS ONLY!

Due to the high level of fraudulent credit/debit card activity, this policy is in place to protect you, the consumer, and we cannot make any exceptions.

If you require an order to be sent to a different delivery address, please use PayPal for your payment method and apply this different address to your PayPal account. Log in to your PayPal account. Place your mouse's cursor over the "Profile" menu, then click "Add or Edit Street Address" on the list of options. This displays a list of your current shipping addresses. Click the "Add Address" button at the bottom of the list of addresses.

You can also call in this decree to be processed by phone. Additional shipping charges will be incurred for all orders delivered to an address other than the card holders billing address. You will be required to present a Photo I.D. to the shipping agent for delivery. You must enter the correct billing address for your order as the shipping address for the order you are placing online to be processed.  Any insurance claims for damaged items, lost items or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a delivery without a signature is not our responsibility. We will not cover the cost or be held responsible. For customers in Alaska, Hawaii, and Canada, please consider calling in your order so we can arrange suitable shipping.

Shipments That Require A Delivery Signature:

  • All Custom-made orders require a direct signature for delivery.
  • All orders over $100.00 require a signature for delivery.
  • Signature at delivery is needed for all major metro areas and apartment buildings.
  • You will be required to present a Photo I.D. to the shipping agent for delivery.
  • Orders shipped with an Express Delivery Service require a Signature for delivery. 
  • These measures are in place to help prevent fraud and ensure you obtain the items ordered.

KLM Performance uses multiple tools to ensure the transaction is not the result of credit card fraud. We value our customers and do not want anyone to be a victim of credit card fraud. Please feel free to Contact Us if you need any further information regarding the shipment of your order.

Join our list, get first dibs.