KLM Performance Order Termination Policy:
Any order cancellation MUST be handled via phone due to the unreliability of emails.
If your order has already shipped, you will be responsible for all shipping costs and any other cost associated with your order.
If your order has begun production we are unable to cancel the order or modify the order.
If you refuse delivery of an order that has been shipped, you will be responsible for any and all shipping costs associated with the order.
Any product order which is a Cummins Product, Custom Made Product, Final Sale, Garage Sale or an Electrical Component is a Non-Returnable Item and these sales cannot be cancelled.
Shipments refused by you the customer and returned to KLM Performance will automatically be charged a 20% restocking fee.
Only the amount of the merchandise will be refunded to your credit card, minus the applicable shipping costs and the restocking fee.
KLM Performance reserves the right to terminate any order placed with a Billing street address which does not match the credit card's registered address.
Why Was my order canceled?
For your order to be processed you must provide the correct billing address. The cards billing address is a way to verify the purchase. It’s the best way to authorize a payment and can detect fraudulent transactions. It’s also the address that the company might send an invoice or receipts or other documents and statements.
A method known as the Address Verification System is used in fraud prevention. When you provide the correct billing address it must match the billing address you’ve registered with your credit card payment.
If the address does not match your order will not be processed. Please ensure that you enter the correct billing address your card company has on file to avoid any problems with order fulfillment. KLM performance Inc values the protection of our customers so we strictly monitor protocols to prevent credit card fraud.
If you file a charge back against KLM Performance without notification you will be charged an automatic fee of $50.00. A copy of this Terms & Conditions sheet you have agreed to at checkout will be filed with your credit card company to justify this charge. You will be held responsible for all Attorneys fees and or costs associated with the collection of this debt. All Charge-Backs are reported to a collection agency. This will affect your credit! If you object to this notification please do not proceed with your order.
KLM Performance will email a notice of cancellation to the email address provided.