
























Contacted them after not receiving the package and they did nothing
Hey Derek,
Thanks for writing this review. We’re sorry our prior reply did not meet your needs. We are very understanding and wish to help you with this issue. However demanding a full refund for a delivered order 15 days after the delivery is not possible. We understand your claim you didn’t receive your order and we completely understand how frustrating that must be.
We have not heard from you and we see no claim stated with UPS. Now you write this review when the facts still show your item delivered to you address.
According to UPS tracking (1Z811YV70393641326), your order for the Ford 7.3L Powerstroke International T444E Oil Pan Gasket was marked as delivered on June 27, 2025 at 6:28 P.M. in Philadelphia, PA. Our system also shows that multiple shipping notifications were sent to your phone and email throughout the delivery process.
06/27/2025 6:28 P.M. DELIVERED PHILADELPHIA, PA, US
06/27/2025 9:43 A.M. Out for Delivery Philadelphia, PA, United States
06/27/2025 7:29 A.M. On the Way Processing at UPS Facility Philadelphia, PA, United States
06/27/2025 6:14 A.M. Arrived at Facility Philadelphia, PA, United States
06/27/2025 4:06 A.M. Departed from Facility Parsippany, NJ, United States
06/27/2025 12:14 A.M. Arrived at Facility Parsippany, NJ, United States
06/26/2025 10:03 P.M. Departed from Facility North Haven, CT, United States
06/26/2025 8:48 P.M. We Have Your Package Arrived at Facility North Haven, CT, United States
06/21/2025 6:43 P.M. Label Created Shipper created a label, UPS has not received the package yet.
Your UPS tracking number 1Z811YV70393641326 Complete Delivered on Friday, June 27, 2025
Because UPS has confirmed successful delivery, we’re unable to process a refund at this time. That said, we want to help resolve this. We suggest the following:
Check with neighbors or household members in case someone else accepted the package.
Inspect areas around your home (porch, mailbox, side entrance) for possible delivery spots.
Contact UPS directly at 1-800-742-5877 to initiate a trace or delivery photo review.
If you need help starting a claim or have questions, our team is here and happy to assist further. We appreciate your business and hope to get this resolved as quickly as possible.
Best regards, KLM Performance Customer Support Team
The Ford 7.3L Powerstroke oil pan gasket sealed perfectly. No more oil leaks, and it's genuine quality. Highly satisfied!