Sent it back on my dime and got refunded 300 Lee's then I paid. Buyer beware,,,
Hi David,
Thank you for sharing your experience with us. We understand that ordering the wrong part can be frustrating, but we would like to clarify a few details that you did not mention in your review.
Upon reviewing your order, we noticed that you had ordered a part for 2003 to 2008.5 Dodge Ram trucks, while your truck is actually a 2016 Ram 2500. We shipped you the exact part that you had ordered Mopar 68170214AB Dodge Ram Six Bolt Steering Box, and we even asked for images to ensure that the order was fulfilled correctly. However, the images you provided were offensive and not related to the part. Additionally, we had requested that you not open the box, but it seems like you did so anyway.
As per our terms and conditions, if a customer opens a box and returns a damaged part, they are subject to a restocking fee and shipping charges. We simply ask that our customers read and understand the detailed information about the product before placing an order.
We apologize for any inconvenience this may have caused and hope that you can understand our perspective. We take pride in providing quality products and excellent customer service, and we always strive to resolve any issues that arise.
Thank you for your understanding.
Sincerely,
Sara Paynter Mercer
Customer Service Team
This box replaced the stock unit in my 07 Dodge Ram 2500, 6" lift on 34" tires. The original box's sector shaft sheared in half in 2024. Steering was always sloppy and it was just considered "typical Dodge steering". You could move the steering wheel plus or minus 10° and still be driving straight ahead. In fact that oscillation was pretty normal driving down the highway. My truck now drives like every other truck on the road. The steering is very tight.
On the installation, one recommendation I'd have is to remove the original gearbox with the hoses attached. That is disconnect the hoses from the distant ends, remove the steering box, note the hose orientation, transfer the hoses to the new gearbox, and torque to spec. It's almost impossible to attach, let alone torque, the hoses to the new steering box after it's installed.
Finally, having a much tighter gearbox caused my truck to have death wobble. Having a bud turn my steering wheel while I watched for slop underneath let me find the problems. In my case, I replaced the drag link and the track bar, both which had about 0.25" of slop, and that cured the problem.
The truck runs like a champ and steers better than it ever has. I also have an '08 with fewer miles and I will probably preemptively change it before it fails.
Hi Michael!
Thank you for taking the time to leave a review! We are glad to hear that you have noticed a significant improvement in your steering after installing this product. We appreciate your recommendation for removing the original gearbox with the attached hoses and transferring them to the new one for easier installation. We are also happy to hear that you were able to address the death wobble issue with some simple adjustments. Thank you for choosing KLM and we hope you continue to enjoy a smoother driving experience.
Thank you,
Sara Paynter-Mercer
KLM Performance Customer Experience Manager
Awesome service but the box wouldn’t turn right and was binding up. Without the linkage hooked up. Took some adjusting to make it right. Overall it made the truck drive like new again. The oem box lasted 349k miles hope to get close to that out of this box.
Hi Ryan!
Thank you for your review. We apologize for any inconvenience you experienced, but we're glad to hear that everything is working well and your truck's driving performance has improved. We strive to provide top-notch service and high-quality products, and we hope this box gives you many more miles of smooth steering. Thank you for being a loyal customer!
Thank you,
Sara Paynter-Mercer
KLM Performance Customer Experience Manager
It was time again for a new steering box. This is the third time, and I am done with the paint, like new rebuilt boxes. This new steering box is a significant upgrade from the original design. This purchase was a great deal as I did not have to return the core and get hit again with another expense. Great value and painless shopping experience.
Hi Dylan,
Thank you so much for your review! We are thrilled to hear that you had a hassle-free experience with purchasing our Mopar steering box. We are always looking to improve our products and we are glad that you are satisfied with the upgraded design. We appreciate your business and hope to serve you again in the future.
Have a great day!
Thank you,
Sara Paynter-Mercer
KLM Performance Customer Experience Manager
Just got done installing this new steering box, and what an improvement in the driveability of my Ram 3500. Cant believe the price and No Core Charge. The cost of shipping the core back is over $100.00 dollars. Thanks for the prompt shipping and great price.