Fleetguard LF16453 Oil Filter Cartridge
Hi Glen! Thank you for your review of the Fleetguard LF16453 Oil Filter Cartridge. We are glad to hear that you are satisfied with our product. Your feedback is greatly appreciated and we strive to provide high-quality products for our customers. Thank you for choosing KLM, safe driving!
Only received partial order. They never did anything to make it right. So i had to place a separate order for more oil filter since they just stopped replying to my emails.
Hello Cristian,
Thank you for contacting us. We want to make sure the facts are clear so we can resolve your claim properly.
We have been awaiting a response from you since November 8th, when we emailed you at the address provided on your order. That message included the information we needed from you to move forward, but we did not receive a reply. We are not able to proceed with a missing‑item investigation without customer participation, which is why we are reaching out again now.
After completing a detailed review with our shipping team and UPS, here is what we confirmed:
- Your order shipped via UPS Ground, Tracking Number 1Z811YV70390798048.
- The package weighed 7 lbs 11.9 oz at UPS check‑in, which UPS rounds to 8 lbs.
- The box measured 15 × 12 × 9 inches.
Items included in your shipment
- 3 × Fleetguard FK11008NN Filter Kits (1.6 lbs each)
- 2 × Fleetguard LF16453 Oil Filters (0.6 lbs each)
- Box weight: 1.2 lbs
These weights total 8.0 lbs, which matches the UPS‑recorded weight of the package delivered to your address.
Your photos also show the packing list initialed by our employee RJ, confirming all items were verified before sealing the box. UPS delivery photos and your own images show the package arrived unopened and without damage.
If the two oil filters were missing, the package would have weighed 6.8 lbs, not 8 lbs. Because the delivered weight matches the full contents, we need your help understanding how an 8‑lb sealed package could arrive missing items that account for over a pound of weight.
We value your business and want to resolve this, but we need additional information from you to move forward. Please let us know if there is anything else you can share about the condition of the package upon arrival or any other details that may help us complete this investigation.
We appreciate your cooperation and look forward to resolving this with you.
Just received the oil filters for this vehicle. They are not available through parts stores and the dealers price was exorbitant. I bought four for future oil changes.
Hi Bruce! Thank you for your review! We're glad to hear that the Fleetguard LF16453 Oil Filter Cartridge was a perfect fit for your 2025 Ram diesel. Our goal is to provide quality products at affordable prices. We appreciate your business and thank you for choosing KLM for your oil filter needs. Safe driving!